Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

The quality of last mile services directly impacts customer experience. Case analyses reveal that many express delivery platforms face numerous issues in human resource management, delivery capability, and cost collection. To improve service quality, it is essential to raise the franchise threshold, formally assess delivery rates, and moderately adjust delivery fees to ensure that outlets can operate normally, thereby enhancing customer satisfaction.

07/22/2025 Logistics
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Dongjiang Chamber of Commerce Storage Branch Sets Sail Promoting Northern Logistics Transformation and Innovation

Dongjiang Chamber of Commerce Storage Branch Sets Sail Promoting Northern Logistics Transformation and Innovation

The Dongjiang Free Trade Zone Chamber of Commerce's Warehousing Division has been officially established, aiming to promote resource sharing and innovation in warehousing logistics services. Leveraging regional advantages, it seeks to enhance the expansion of domestic and international markets. Dongjiang will develop an international collection warehouse base to increase the financial value of warehousing enterprises and respond to new industry demands.

07/23/2025 Warehousing
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Container Shipping Export Operation Process Guide

Container Shipping Export Operation Process Guide

This article outlines the complete operational process for exporting full container loads by sea, including steps such as cargo collection, inquiry, booking, packing, customs declaration, bill of lading review, and cost settlement. It provides systematic guidance for maritime operators, emphasizing the specific requirements of each step and strategies to handle unexpected situations, ensuring that the entire operation is efficient and organized.

07/18/2025 Logistics Encyclopedia
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Freight Forwarders Adopt New Strategies to Secure Timely Payments

Freight Forwarders Adopt New Strategies to Secure Timely Payments

In the competitive transportation market, freight forwarders need to pay attention to the risks of prepaid freight clauses, the rights of bill of lading holders, and the identity of the actual freight payers when collecting freight charges. By establishing reasonable contractual agreements and selecting reputable charterers, freight forwarders can effectively protect their interests, ensure timely collection of freight, and reduce economic risks.

07/28/2025 Logistics Encyclopedia
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WCO Aids Niger in Customs Reform to Enhance Revenue

WCO Aids Niger in Customs Reform to Enhance Revenue

The World Customs Organization (WCO) continuously supports Niger Customs in enhancing its valuation capabilities. This support includes organizing training workshops, providing technical assistance, and supplying toolkits. These efforts aim to empower Niger Customs to take ownership of valuation processes, fostering a more equitable and efficient trade environment. Ultimately, this leads to improved revenue collection and contributes to economic development in Niger.

01/05/2026 Customs Knowledge
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Douyin Shop Sellers Guide to Optimizing Product Listings

Douyin Shop Sellers Guide to Optimizing Product Listings

This article details three methods for listing products on Douyin Shop (TikTok Shop): software collection, backend upload, and API interface. It emphasizes the importance of product information editing and the key considerations during the listing process. The aim is to help merchants create high-quality product information, increase the likelihood of product inclusion in recommendation pools, and ultimately boost sales.

01/04/2026 Logistics Encyclopedia
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Yokohama Ports Efficiency Sets Benchmark for Asiapacific Ports

Yokohama Ports Efficiency Sets Benchmark for Asiapacific Ports

Since 1956, the Yokohama Port Authority has been responsible for port planning, construction, and management, encompassing the formulation of development plans, facility maintenance, usage permit review, resource leasing, and fee collection. As a significant port in the Asia-Pacific region, its development experience offers valuable insights for the port management field. Looking ahead, smart technology and green concepts will emerge as new directions for port development.

08/05/2025 Port Encyclopedia
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Freight Forwarding Guide Covers Fees Docs and Customs Hurdles

Freight Forwarding Guide Covers Fees Docs and Customs Hurdles

This article provides detailed analysis and practical advice on common issues in freight forwarding, such as Telex Release fees, MSDS, and customs clearance. It covers Telex Release fee collection strategies, MSDS preparation, customs clearance route selection, cargo damage handling, interpretation of trade terms, export certification requirements, and fumigation & qualification procedures. The aim is to help freight forwarders mitigate risks and improve efficiency in their operations.

08/22/2025 Logistics Encyclopedia
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Freight Forwarders Face Mounting Payment Risks in Global Supply Chains

Freight Forwarders Face Mounting Payment Risks in Global Supply Chains

International freight forwarders face significant financial pressures, especially after the COVID-19 pandemic. Frequent account period management has become a means for agents to control risks and ensure cash flow. With intensifying market competition and rising shipping and air transport costs, freight forwarders are compelled to be more cautious and flexible when handling receivables, making it urgent to adopt tailored collection strategies for different clients.

07/29/2025 Logistics
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Pacific Islands Boost Customs Valuation with Expert Program

Pacific Islands Boost Customs Valuation with Expert Program

The World Customs Organization (WCO) and the Japan International Cooperation Agency (JICA) jointly launched the "Master Trainer Programme" to develop customs valuation experts in Pacific Island Countries. This initiative aims to establish a regional training system, enhance customs valuation capabilities, facilitate trade, increase revenue collection, and improve international competitiveness. The first working group activity has been successfully held, laying a solid foundation for future actions.

01/05/2026 Customs Knowledge
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